TESTIMONIALS

'Friendly, open, family-ownership showed.' (John Milner)

'Courtesy car. Staff were helpful. I love my car - blows away the Volkswagen Passat and Audi A4.' (Angela Needham)

'Vanessa on service is superb at her job.' (Nick Heppinstall)

'Car collected and returned after work carried out. Clear pricing with no hidden extras. Overall courtesy from all staff. Feeling of belonging.' (Don Marrison)

'Just very good friendly service.' (Paul Voyse)

'What was particularly good about the experience? I reported the faulty LCD panel and it was replaced without question with a new unit under warranty. What could the retailer have done to improve your experience? Nothing. ' (Graham Arch)

'Totally professional.' (Clive Jackson)

'Friendly staff, polite and always ready to help.' (Katie Scoffield)

'My family and I continue to use the services of Bickerton Skoda. We have purchased many vehicles from them over the last 20 years and have always been looked after. The company has a family feel and the staff treat customers extremely well.' (Susan Atkinson)

'Excellent customer service and environment.' (Mr James Tune)

'Attentive and helpful staff, everything sorted out promptly and additional item (rattle from around wheel area) rectified and fully explained to me.' (Major Roger Glover)

'Friendliness. Efficiency and no nonsense approach.' (Robert Campbell)

'I had an unidentified rattle from the rear of the car. Bickerton's were excellent at pinpointing the source of the problem and curing it.' (Mr Michael Spick)

'Friendly sales staff (Tony Braithwaite). Use of courtesy car during a long wait for car. I am a long standing customer and was treated as such.' (Mr Lawrence Evans)

'Staff satisfaction. What could the retailer have done to improve your experience? Nothing, it's already 100% +. ' (Mr Haywood)

'Staff satisfaction. What could the retailer have done to improve your experience? Nothing, it's already 100% +. ' (Mr Haywood)

'Staff always friendly, helpful not pushy.' (Mr John Szpajer)

'Knowledgeable and approachable staff.' (Mr James McIntosh)

'Excellent service.' (Mr Douglas Paul Darley)

'Friendly staff.' (Mr Michael Blankley)

'The salesperson spoke to me and not just my husband. He was both friendly and professional, informative without being pushy. A big contrast to my experience at Volkswagen garages in recent years.' (Julia Oldham)

'Professional but friendly.' (Graham Bonson)

'Kept me informed. Quick turnaround.' (Paul Brown)

'No fuss. Speedy appointment. Common sense warranty repair (I.E. Dodgy windscreen wiper) Good activities for children, we have 2 small children, when we waited for repair to take place.' (Richard Havenhand)

'No delays, courteous attention, efficient manner of the reception staff coupled with good humour.' (Mr Humphries)

'Service and treatment from staff was first class' (Gereld Brigstock)

'On time, no waiting. Car clean and Tidy too. Mechanically A1.' (Geraldine Murrison)

'Speed and promptness.' (Richard Gould)

'Polite, reasonably, attentive service.' (Mr Newill)

'Quick appointment: work completed same day.' (David Throssell)

'Car washed without request.' (David Laird)

'Quick to diagnose the fault and complete the repair. Use of courtesy car.' (Malcolm Edwards)

'A salesman collected my car from home, took it for the service and returned it in the evening.' (Anthony Burton)

'They did well to accommodate my needs.' (Beverley Dunn)

'Fast and friendly.' (Helen Gosling)

'Pleasant, knowledgeable lady who dealt with the service.' (Mr Ball)

'Car ready to collect at promised time.' (Paul Barber)

'The customer service, no fuss, treated me as a valued customer, kept me fully informed all the way through the process. Excellent in every respect.' (Harry Havard)

'Vanessa on reception was very efficient, helpful and friendly.' (Mrs Whitehead)

'Staff very friendly.' (Stanley Womersley)

'Everything happened as promised.' (Michael Warren)

'Very efficient, friendly, helpful, excellent facilities available while we waited for the car to have its winter check.' (Julie Carrington)

'Friendliness and frankness.' (Brian Grayson)

'No hassle, persuasion, or 'hard sell.' The salesman listened, offered options, provided credible information and suggestions' (Reverend Julie Upton)

'Efficiency and knowledge. They do things when they say they will.' (Mrs Marshall)

'Particularly with the intermediate service it is a benefit to have somewhere pleasant and comfortable to wait. I often have a very busy work schedule. At Bickerton's the waiting area is bright and comfortable and gives me somewhere to work for an hour or so.' (Phillip Collins)

'I was made to feel welcome by all of the staff members. I was kept well informed of progress during the delivery process of my new car. It was clear to me that the sales team and other staff at Bickertons regarded me as a valued customer and geniunely cared about accommodating all of my individual requirements. I would definitely buy another car from Bickertons as this is the third new Skoda I have purchased from them. I think this alone speaks for itself about their customer care.' (Katie Scoffield)

''They are always polite helpful and never pushy. They keep customers up to date with what is happening and give advice freely'' (Mr Jones, Crosspool)

''The service I have received at Bickerton's has always been very straightforward, clearly explained and reasonable. The staff are always friendly (not just courteous) and very knowledgeable. Most important of all I feel that I can completely trust Bickerton's to undertake only the work that needs doing and to do so at a fair price.' ' (Mr Jim Stancliffe)